சவுதி அரேபியன் ஏர்லைன்ஸ் Applying No-Show Fines

Circular
Applying No-Show Fines
07 January 2009


M/S Travel Agencies

Introduction:
Saudi Arabian Airlines would like to inform you that in order to achieve the optimum utilization of its flights capacity and reduce the passenger No-Show, Saudi Arabian Airlines will implement a fine for every No-Show effective 01 February 2009.

Policy:
1. Fines will be applied on passengers No-Show effective 01 February 2009 on domestic flights, on all classes.
2. To ensure the successful of this implementation, fines will be applied gradually on specific flights beginning from Jeddah-Riyadh-Jeddah.
3. Coupon Status of passengers who failed to travel (No-Show) will be changed to (suspend-s) to ensure that the passenger will only use this coupon after the fine is imposed. The amount of fine for No-Show is 25% of the value of each itinerary (travel coupon) or as a minimum of (50 Riyals) for each itinerary.

Procedures:
1. When the passenger asked for rebooking / ticket refund / re-issue of suspended coupon, he must be directed to the nearest CTO to pay for no-show fine, and then the coupon status will be re-opened.
2. Appointed GSAs located in a city where there is no Saudia CTO and appointed by Saudia to issue government tickets should follow:
a. Issuing an MPD of the fine value accredited in the sales report with the writing of: 1) ticket number, 2) ticket coupon number, and 3) the sentence: (No-Show Fee).
b. Send an email message to the Marketing Automation Programs CC775, showing: 1) the collection of fines, 2) coupon number and 3) a request to open the suspended coupon, to: saad@saudiairlines.com.sa or jedrosv@saudiairlines.com.sa
Or fax number: 02 686 1354
For more inquiries, you can contact: 6860700 / 6864277 / 6861413 during working hours.
c. If a no-show passenger requests for a ticket refund, the value of no-show fine must be collected for each no-show coupon in addition to the usual fee (SAR20).
d. This applies to tickets issued from the same site or travel agency.

Kindly disseminate the above information to all of your staff for full compliance. For any inquiry, you can contact: 02 6863572 CC778.