Type of skills and few examples

Type of skills and few examples


General skills :

Self awareness about critical traits and competency possessed

Understand philosophy and ethics and process of change

Anticipating and predicting the relation of one possible change to other possible changes

Understanding the desired changes

Determine the resources a valuable for change

Ability to understand his own role in changing situations

Active listening

Handling emotions , emotional intelligence

Conflict resolution

Building a conducive climate – Trust and openness

Contracting skills : ( Need to build verbal agreement with client )

Communicating the understanding of problem

Clarifying the clients needs

Expressing one own needs

Documenting main decisions and commitments

Obtaining clear agreement on the task , scope , objective , time frame and financial implications

Promise only what can be delivered

Saying ‘ No ‘ without guilt and fear

Setting realistic goals for self and client

Working comfortably with authority figures

Letting some one else take the glory

Working with people one does not like

Assessing personal needs that affect acceptance of the contractor



Sensing and diagnosis skills :

Helping client to discover and clearly understand the problem

Questioning – Putting appropriate questions for explicit understanding

Helping in findings answers to questions

Inspiring trust of the client in the abilities of consultant

Helping client generate solutions

Skills to diagnose problems

Determining the methods , which the clients believe should be used for the change

Create awareness of the need for diagnosis and change in clients

Creating a perception of the potentialities for change expectations

Understand the values and cultures of organization

Assessing readiness for change

Obtaining multiple perspective on the problem

Ability to gather and summarise huge volumes of complex data and to involve the client in understanding

Problem solving and decision making skills :

Involving others in problem solving and goal setting

Understanding the business env and operative and the effect of problem there on

Stating the problem and objective explicitly

Setting one ideas effectively

Enclosing clients to generate alternative solutions

Evaluating alternatives – considering effects of various alternatives on the derived outcomes and effect on other organizational components

Making sound timely decision using appropriate style

Challenging in effective solution

Seeking help from others

Using a variety of techniques for creative problem solving



Implementing skills :

Conceptualisation and articulation of the activities required for implementing the plan

Defining objectives in such a way that it needs to easy definition of methods

Attending details

Taking responsibility

Helping clients use their strength and resources optimally

Changing plans in case of emergency

Controlling one anxiety while performing

Intervening at appropriate time

Admitting mistakes and working for rectification

Building and maintaining morale , motivation of clients and users , project team

Prioritisation of activities and use of resources

Time mgt

Project mgt

Team working and team building

Understanding the impact of change activities

Deciding upon amount of action to be made before making an assessment of progress

Evaluating skills :

Diagnosis of cases when group action becomes inefficient using different techniques

Assessing one own contributions

Project evaluation

Soliciting formal , informal feedback from appropriate persons

Measure the success , status in comparison to the stated objectives

Evaluate content ( what has done ) and process ( how work has done )

Acknowledge , accepting failures in a decent manner

Feeling comfortable in receiving the feedback , evaluation of client

Ability to deal with unprecedented changes

Devising , using evaluation tools

Use of score cards , rating scales and other means

Rapport preparation

Leave the project gracefully after the task is finished

Attributing reasons for failures

Motivating the client , team for rectification , improvement



Maintenance skills :

Creating a sense of responsibility , passion for new system , procedures etc after change

Motivating for active participation

A sense of collective responsibility for ensuring continuity and spread of the change initiatives

Developing a strong support for the change initiatives

Acknowledgements , recognition , rewards , reinforcements